This is my second visit with a different auto. As with the first experience everyone was friendly, helpful, and trying to do the best for the customer. I have visited many auto shops in my 70 years but never have I found the experience to be as pleasurable and productive. I would strongly recommend to friends. There was only one hitch and that involved their answering machine. Evidently, my msg asking for an appointment was not heard. They said that the machine really needs to be replaced. Thus my 3 below on that subject. This would not dissuade my in the future.